-
Apply Now
-
Please wait...
Start applying with LinkedIn
SUPPORT TECHNICIAN
SUPPORT TECHNICIAN
Thank you for your interest in this opportunity! Your application will only be considered complete after finishing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive a link via your registered email to access it. This step is mandatory, as our recruitment process is based on competency assessment.
We are a company of everyone and for everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead with closeness, recognizing each person’s unique qualities. Different stories and ideas unite us under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.
So, join us!
We are looking for a Support Technician to join our Elergone E-Mobility team, with a focus on the Plug & Charge operation, and we believe we’ll be #betterwithyou!
At Elergone, we work every day to ensure the efficiency, reliability, and innovation of the energy infrastructures and solutions that support the business, contributing to more sustainable and technologically advanced operations.
You will be responsible for...
- Managing and following up on tickets received from the call center and other support channels, ensuring an effective and timely response to reported incidents;
- Performing the initial troubleshooting of faults through the Plug & Charge network backend platforms, coordinating with stores, technical teams, and suppliers to ensure resolution;
- Monitoring the operational status of charging stations, tracking incidents, and supporting the resolution of customer complaints and reported issues;
- Analyzing operational indicators, identifying improvement opportunities, and contributing to the continuous optimization of processes and service quality within the E-Mobility operation.
What you'll bring with you...
-
Professional or higher education in Information Technology, Computer Science, Networks and Systems, Electrical Engineering, Electronics, or related fields;
- Strong organizational skills and the ability to manage priorities in a dynamic operational environment;
- An analytical mindset, with a focus on problem-solving and identifying opportunities for improvement;
- Excellent communication skills and the ability to build relationships with different stakeholders;
- Proficiency in using digital platforms, support tools, and operational monitoring systems;
- Team spirit, autonomy, proactivity, and a strong sense of responsibility;
- Previous experience in operational support, technical assistance, or incident management will be valued, as well as knowledge of or interest in electric mobility, energy, and electric vehicle charging solutions.
What we have for you…
- Meal Allowance in Dá Card;
- Telecommunications Plan with voice, data, and equipment;
- Flex it Up Program;
- Health and Life Insurance with the possibility of extending Health Insurance to family members with advantageous conditions;
- Flexible Benefits Program;
- Onboarding and Initial Training Plan;
- School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
- Flu Vaccine including its administration (voluntary participation);
- We Are Sonae Program, providing psychosocial, financial and legal support to employees;
- Ergocoaching Sessions;
- Mental Health Promotion Programs and Nutrition Consultations;
- Discount and Partnership Program with over 300 leading brands;
- Free coffee and fruit available at the workplace;
- Competitive Salary;
- Collaborative and dynamic work environment.
#BETTERTOGETHER #BETTERWITHYOU
MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization,
Thank you for your interest in this opportunity! Your application will only be considered complete after finishing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive a link via your registered email to access it. This step is mandatory, as our recruitment process is based on competency assessment.
We are a company of everyone and for everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead with closeness, recognizing each person’s unique qualities. Different stories and ideas unite us under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.
So, join us!
We are looking for a Support Technician to join our Elergone E-Mobility team, with a focus on the Plug & Charge operation, and we believe we’ll be #betterwithyou!
At Elergone, we work every day to ensure the efficiency, reliability, and innovation of the energy infrastructures and solutions that support the business, contributing to more sustainable and technologically advanced operations.
You will be responsible for...
- Managing and following up on tickets received from the call center and other support channels, ensuring an effective and timely response to reported incidents;
- Performing the initial troubleshooting of faults through the Plug & Charge network backend platforms, coordinating with stores, technical teams, and suppliers to ensure resolution;
- Monitoring the operational status of charging stations, tracking incidents, and supporting the resolution of customer complaints and reported issues;
- Analyzing operational indicators, identifying improvement opportunities, and contributing to the continuous optimization of processes and service quality within the E-Mobility operation.
What you'll bring with you...
-
Professional or higher education in Information Technology, Computer Science, Networks and Systems, Electrical Engineering, Electronics, or related fields;
- Strong organizational skills and the ability to manage priorities in a dynamic operational environment;
- An analytical mindset, with a focus on problem-solving and identifying opportunities for improvement;
- Excellent communication skills and the ability to build relationships with different stakeholders;
- Proficiency in using digital platforms, support tools, and operational monitoring systems;
- Team spirit, autonomy, proactivity, and a strong sense of responsibility;
- Previous experience in operational support, technical assistance, or incident management will be valued, as well as knowledge of or interest in electric mobility, energy, and electric vehicle charging solutions.
What we have for you…
- Meal Allowance in Dá Card;
- Telecommunications Plan with voice, data, and equipment;
- Flex it Up Program;
- Health and Life Insurance with the possibility of extending Health Insurance to family members with advantageous conditions;
- Flexible Benefits Program;
- Onboarding and Initial Training Plan;
- School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
- Flu Vaccine including its administration (voluntary participation);
- We Are Sonae Program, providing psychosocial, financial and legal support to employees;
- Ergocoaching Sessions;
- Mental Health Promotion Programs and Nutrition Consultations;
- Discount and Partnership Program with over 300 leading brands;
- Free coffee and fruit available at the workplace;
- Competitive Salary;
- Collaborative and dynamic work environment.
#BETTERTOGETHER #BETTERWITHYOU
MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization,
-
Apply Now
-
Please wait...