Thank you for your interest in this opportunity! Your application will only be considered complete after finishing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive a link via your registered email to access it. This step is mandatory, as our recruitment process is based on competency assessment.

We are a company of everyone and for everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead with closeness, recognizing each person’s unique qualities. Different stories and ideas unite us under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.

So, join us!

We are looking for a Customer Behaviour Specialist to join our Customer Strategy team, and we believe we’ll be #betterwithyou!

The role will be responsible for transforming different sources of information — transactional and loyalty data, market research, consumer information and market data — into actionable customer knowledge, identifying behaviours, trends, opportunities and risks that are relevant to the business.

We count on you to…

• Analyse customer and business data, identifying patterns, trends and factors that explain changes in sales and customer behaviour;
• Combine transactional data with information from market research, customer satisfaction, brand image, customer experience and other sources of consumer knowledge;
• Identify changes in customer needs, behaviours and expectations, and monitor market trends;
• Transform different sources of information into clear and relevant business insights;
• Support the Customer Strategy team in addressing strategic questions and proactively identifying opportunities;
• Develop analyses, KPIs and tools to continuously monitor customer evolution;
• Contribute to promoting an integrated and up-to-date view of the customer across the company.

So, bring with you…

• University degree in Business Administration, Economics, Statistics, Engineering, Data Science or a related field;
• Experience in Customer Analytics, Consumer Insights, Retail Analytics, Business Analytics or related areas;
• Strong analytical skills and ability to work comfortably with quantitative data;
• Ability to interpret market research and consumer information;
• Knowledge of SQL/Python;
• Strong curiosity about consumers and ability to identify patterns and trends;
• Ability to transform complex information into simple, clear and actionable insights;
• Business-oriented mindset, critical thinking, autonomy and strong communication skills.

What we have for you…

Discover here all our benefits in the areas of Health and Well-being, Compensation and Benefits, Family and Parenthood, Career Development, and Flexibility.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.