We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.

Wells is the largest retail brand in Portugal in the Health, Optics, Audiology, Well-being, and Beauty segments. It has over 300 stores across the country and offers a wide range of products and services. A Portuguese brand, made with the best of each person who composes it, full of energy, passion, and a desire to continue growing.

So, if you want to be part of this team and take on new challenges, we are looking for you!

We are looking for an E-commerce Operations Specialist to join our Operations & Processes team, in Carnaxide, and we believe we will be #betterwithyou!

We count on you to…

• Order Control and Management (monitor and track the order cycle, ensuring that orders are processed, shipped, and delivered efficiently and on time);
• Operational Control of Preparation and Distribution (oversee operations from order preparation to logistics distribution);
• Reverse Logistics and Returns (ensuring customer satisfaction and the proper return of products into inventory);
• Customer Management (analyze and respond to customer inquiries and issues related to this sales channel);
• Identification and Implementation of Improvement Opportunities (identify areas for optimization, proposing and implementing solutions);
• Partner Management (ensuring proper operational support and management of partnerships related to the sales channel).

So, bring with you…

• Higher education in Management, Engineering, or Logistics – A solid foundation provided by academic training is essential for understanding the complexities of e-commerce and applying best practices in operations management;
• Interest in the retail sector, specifically in health, hygiene, and beauty – Having a passion for the sector contributes to better performance and a more proactive approach to understanding customer needs and market nuances;
• Strong analytical skills, attention to detail, and effective communication – The role requires constant monitoring of processes and data analysis; therefore, strong analytical skills, attention to detail, and effective communication are essential for identifying trends, problems, and improvement opportunities;
• Ability to work well in a team and manage time and priorities in dynamic environments – In a volatile environment, the ability to collaborate effectively, along with good time management and prioritization skills, is crucial for maintaining efficiency and responding to challenges.

What you will find…

• Collaborative work environment;
• A dynamic team;
• Career progression and internal mobility opportunities;
• A cohesive and leading company in the retail sector.
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• What we have for you…
• Meal Allowance in cash or in Dá Card (whichever is more advantageous for you);
• Telecommunications Plan with voice, data, and equipment for permanent employees;
• Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model (when applicable);
• Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members with advantageous conditions;
• Flexible Benefits Program;
• Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
• Flu Vaccine including its administration (voluntary participation)
• We Are Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace;
• Competitive Salary.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:

We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.