We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.
 
So, if you want to be part of this team and take on new challenges, we are looking for you!
 
We are looking for a Data Analyst to join our Customer Intelligence (CI)/CRM team, and we believe we will be #betterwithyou!
 
We count on you to…

• Map MC's legacy systems and isolated systems/DBs that contain H&W customer information;
• Identify requirements to enhance data analysis of the customer database through the evolution of systems;
• Identify and define new metrics that boost business and respective processes, ensuring their development in analytical systems (e.g. customer score);
• Developing data analyses for presentation to the various areas that generate important insights throughout the customer lifecycle;
• Building and monitoring the evolution of dashboards and reports with relevant and actionable information to help the various business areas have a clear view of customer behavior and identify opportunities;
• Ensuring the processing of customer data based on GDPR standards, guaranteeing alignment with areas such as DPO and Legal;
• Liaising with various stakeholders in the organization who can leverage the area with their expertise.

 
So, bring with you…

• Higher Education in Engineering, Mathematics and/or Information Systems - Academic training in these areas provides you a solid foundation in quantitative and analytical principles, which are fundamental for data analysis;
• Analytical ability, rigor and attention to detail, process orientation and critical thinking - Data analysis requires a critical mind and the ability to identify patterns, trends and anomalies. Rigor and attention to detail are crucial to ensuring the accuracy of results, while a process orientation helps maintain efficiency in the analyses carried out;
• Knowledge of data analysis methodologies and tools (data cleaning, transformation and visualization). Knowledge of Hadoop and MicroStrategy is an asset - Mastery of tools and methodologies for cleaning, transforming and visualizing data is essential to ensure data quality and usability;
• Ability to analyze and interpret data and metrics - helps extract meaningful insights. This includes not only statistical analysis, but also the ability to contextualize data in relation to objectives;
• Ability to translate management objectives into business/operational needs, transforming them into requirements for the evolution of technical solutions - Crucial for ensuring that analyses reflect the real needs of the company;
• Ability to understand and discuss technical impacts of business processes, as well as their alignment with GDPR standards - This ability allows you to identify risks and opportunities, ensuring compliance and data integrity;
• High capacity for engagement with different functional areas (business, IT, DPO, Legal) - Collaboration with different functional areas is essential to ensure that data analysis solutions are comprehensive and aligned with needs.

 
What you will find…

• Collaborative work environment;
• A dynamic team;
• Career progression and internal mobility opportunities;
• A cohesive and leading company in the retail sector.

 
What we have for you…

• Meal Allowance in cash or in Dá Card (whichever is more advantageous for you);
• Telecommunications Plan with voice, data, and equipment for permanent employees;
• Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model (when applicable);
• Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members with advantageous conditions;
• Flexible Benefits Program (when applicable);
• Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
• Flu Vaccine including its administration (voluntary participation);
• We Are Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace;
• Competitive Salary.

 
#BETTERTOGETHER #BETTERWITHYOU
 

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.