We are a company made by everyone and for everyone. With a solid and inclusive foundation, MC keeps its focus on people — to make life simpler for customers, employees, and community members. We create value through everyone’s contribution, innovate every step of the way, and lead closely, attentive to the qualities and needs of each individual. We have different stories and different ideas, but we share the same desire to grow and to become the best version of ourselves. Everything we are, we achieve together — and there’s nothing more inspiring than that.

So, if you want to be part of this team and take on new challenges, we’re looking for you! We are looking for a Customer Service Technician to join our E-Mobility team for Elergone, and we believe we’ll be #betterwithyou!

We count on you to…
• Ensure an excellent customer experience through efficient handling and resolution of inquiries, complaints, and requests;
• Identify recurring patterns or issues and report improvement suggestions.

So, bring with you:
• A higher education degree;
• Excellent communication skills;
• Strong customer orientation;
• Problem-solving ability;
• Organization, attention to detail, and ability to meet deadlines;
• Empathy, team spirit, and proactivity.

What we offer you:
• Meal allowance on Dá Card;
• Telecommunications plan with voice, data, and equipment (for permanent employees);
• Flex it Up Program – Extra days off, unpaid leave, and flexible work model (when applicable);
• Health and Life Insurance (for permanent employees), with the possibility of extending health insurance to family members under favorable conditions;
• Flexible Benefits Program (when applicable);
• Onboarding and initial training plan, continuous learning platform, and financial literacy program;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as holiday programs during school breaks;
• Baby Welcome Kit for newborns;
• Internal mobility programs to foster talent development;
• Flu vaccine, including administration (voluntary participation);
• Somos Sonae Program, offering psychosocial, financial, and legal support to employees;
• Ergocoaching sessions;
• Mental health promotion programs and nutrition consultations;
• Discount and partnership program with over 300 leading brands;
• Free coffee and fruit at the workplace;
• Competitive salary.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae’s D&I Commitment:
We work to create a workplace built on the richness of diverse profiles and focused on individuality, ensuring that everyone feels respected, valued for their skills, and confident in the organization.