Thank you for your interest in this opportunity! Your application will only be considered complete after completing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive an email at your registered address with a link to access it. This step is mandatory, as our recruitment process is based on competency assessment. 

We are a company for everyone and by everyone. At MC, we put people at the centre: customers, employees and the community. We create value together, innovate at every step and lead with closeness, recognising each person’s strengths. Different stories and ideas bring us together under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.

So, join us!

We are looking for an Outbound Manager to join our KeepWells team in Carnaxide, and we believe we’ll be #betterwithyou!

You will be responsible for managing and developing external contact centre partners, ensuring commercial targets are met, optimising performance (conversion, productivity, CPA) and maintaining operational quality through a data-driven approach.

We count on you...

Partner management:

• Oversee the daily operation of contact centre partners (sales, retention or cross-sell);
• Define objectives and ensure alignment with targets (volume, conversion, revenue);
• Monitor SLAs, productivity and quality;
• Ensure continuous alignment with internal teams (marketing, product and operations).

Performance and analysis:

• Analyse campaign performance results;
• Identify deviations and propose concrete improvement plans;
• Create and automate reports (Excel or dashboards);
• Define tests and pilots (scripts, segmentation, schedules, etc.).

Database and dialler management:

• Define database management strategies (prioritisation, segmentation, lead freshness);
• Monitor dialler usage, including:
  • dialling rules;
  • contact cadences;
  • campaign distribution;
• Ensure operational efficiency of the database (contact rate vs waste).

Team management (indirect):

• Influence and guide coordinators and partner teams;
• Participate in defining scripts and commercial approaches;
• Identify training and improvement needs.

Commercial optimisation:

• Work with marketing on lead quality and volume;
• Propose funnel improvements (landing page → lead → sale);
• Identify growth opportunities and new channels/partners.

So, bring with you...

• Higher education degree;
• Experience in contact centres (preferably outbound/sales);
• Experience managing partners or indirect operations;
• Exposure to diallers and database management;
• Strong commercial drive;
• Analytical capability (Excel is mandatory) and results orientation (commercial KPIs);
• Critical thinking and the ability to quickly identify problems;
• Ability to influence without direct management responsibility;
• Strong organisational skills and stakeholder management;
• Knowledge of Salesforce and Go Contact (valued);
• Understanding of outbound campaign logic (valued);
• Experience in insurance/healthcare (valued).

What we offer:

• Meal allowance on Dá Card;
• Telecommunications plan with voice, data and equipment (for permanent employees);
• Flex it Up Programme – extra days off, unpaid leave and flexible working model (where applicable);
• Health and life insurance (for permanent employees), with the option to extend health insurance to family members under advantageous conditions;
• Flexible benefits programme (where applicable);
• Onboarding plan and initial training, continuous learning platform and financial literacy programme;
• School awards and merit scholarships for employees’ children, as well as holiday programmes during school breaks;
• New baby welcome kit;
• Internal mobility programmes to promote talent;
• Flu vaccination (voluntary);
• Somos Sonae programme providing psychosocial, financial and legal support;
• Ergocoaching sessions;
• Mental health promotion programmes and nutrition consultations;
• Discounts and partnerships with over 300 leading brands;
• Free coffee and fruit at the workplace;
• Competitive salary;
• Collaborative and dynamic working environment.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.