Thank you for your interest in this opportunity! Your application will only be considered complete after completing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive a link via your registered email to access it. This step is mandatory, as our recruitment process is based on competency assessment. 

We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.

So, if you want to be part of this team and take on new challenges, we are looking for you!

 
We count on you to:

• Coordinate NPS and Customer Satisfaction initiatives for the Wells brand;
• Critically analyze response data, identifying patterns, trends, and deviations;
• Engage with business teams to gather qualitative insights that help explain quantitative results;
• Develop action plans together with business teams to improve the Customer Experience;
• Identify improvement opportunities throughout the customer journey;
• Facilitate workshops and customer-focused reflection sessions;
• Participate in Customer Transformation projects;
• Design personalized communication journeys tailored to customer profiles using marketing automation tools (knowledge of Salesforce Marketing Cloud is valued but not mandatory);
• Work closely with the Customer Service, CRM, and Data Analytics teams.

So, bring with you…

• Degree in Management, Marketing, or a related field;
• 4–5 years of experience in Customer Experience, Market Research, Marketing, CRM, or Consulting;
• Proficiency in Excel and other IT tools from a user perspective;
• Experience with Qualtrics and Salesforce Marketing Cloud is considered a plus.

What we have for you…

• Meal Allowance in Dá Card;
• Telecommunications Plan with voice, data, and equipment;
• Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model;
• Health and Life Insurance;
• Flexible Benefits Program;
• Onboarding and Initial Training Plan;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
• Flu Vaccine including its administration (voluntary participation)
• We Are Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace;
• Competitive Salary.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.