We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.

So, if you want to be part of this team and take on new challenges, we are looking for you!

We are looking for a Customer Behavior Expert to join our Customer Intelligence (CI)/CRM team, and we believe we will be #betterwithyou!

We count on you to…

•    Map MC's legacy systems and isolated systems/DBs that contain H&W customer information;
•    Identify requirements to enhance data analysis of the customer database through the evolution of systems;
•    Identify and define new metrics that boost business and respective processes, ensuring their development in analytical systems (e.g. customer score);
•    Developing data analyses for presentation to the various areas that generate important insights throughout the customer lifecycle;
•    Building and monitoring the evolution of dashboards and reports with relevant and actionable information to help the various business areas have a clear view of customer behavior and identify opportunities;
•    Ensuring the processing of customer data based on GDPR standards, guaranteeing alignment with areas such as DPO and Legal;
•    Liaising with various stakeholders in the organization who can leverage the area with their expertise.

 
So, bring with you…

•    Academic background in Engineering, Mathematics and/or Information Systems;
•    Experience in similar roles;
•    Proficiency in SQL;
•    Strong knowledge of data modeling and storage (Data Warehouse, Data Lake, etc.);
•    Knowledge of Hadoop and MicroStrategy;
•    Knowledge of data analysis methodologies and tools (data cleansing, transformation, and visualization);
•    Ability to translate management objectives into business/operational needs, turning them into requirements for solution evolution;
•    Ability to understand and discuss the technical impacts of business processes, as well as their alignment with GDPR regulations;
•    High ability to engage with multiple functional areas (Business, IT, DPO, Legal);
•    Strong data and metrics analysis and interpretation skills;
•    Process-oriented mindset and critical thinking;
•    Rigor and attention to detail;
•    Proactivity and strong organizational skills.

 
What you will find…

•    Collaborative work environment;
•    A dynamic team;
•    Career progression and internal mobility opportunities;
•    A cohesive and leading company in the retail sector.

 
What we have for you…

•    Meal Allowance in Dá Card;
•    Telecommunications Plan with voice, data, and equipment for permanent employees;
•    Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model (when applicable);
•    Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members with advantageous conditions;
•    Flexible Benefits Program (when applicable);
•    Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
•    School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
•    Flu Vaccine including its administration (voluntary participation)
•    We Are Sonae Program, providing psychosocial, financial and legal support to employees;
•    Ergocoaching Sessions;
•    Mental Health Promotion Programs and Nutrition Consultations;
•    Discount and Partnership Program with over 300 leading brands;
•    Free coffee and fruit available at the workplace;
•    Competitive Salary.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.