We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.

So, if you want to be part of this team and take on new challenges, we are looking for you!

We are looking for a Customer Behavior Analyst to join our Customer team, and we believe we’ll be #betterwithyou!

You will be responsible for…

• Generating customer behavior insights to support operational decisions for the Food retail brands.

• Leading and implementing projects that integrate customer information into store management processes.

• Developing new analytical methodologies to identify opportunities and optimize the customer experience.

• Creating and automating information analysis dashboards.

• Ensuring the updating and continuous evolution of information tools.

• Analyzing, interpreting, and communicating results from research and customer studies.

What you bring with you…

• Higher education degree (Management, Economics, Mathematics, Statistics, Operations Research, Engineering, or similar fields);

• Excellent analytical skills;

• Proficiency in Office software (advanced Excel and PowerPoint), SPSS, or other statistical software;

• Knowledge of BI tools (MicroStrategy, Power BI) and Python will be valued;

• Critical thinking and strong organizational skills;

• Ability to do data storytelling and communicate clearly with different stakeholders;

• Orientation toward innovation, continuous improvement, and collaborative work;

• Strong interpersonal skills.

What you’ll find…

• A collaborative work environment;

• A dynamic team;

• Career progression opportunities and internal mobility;

• A cohesive company and a benchmark in the retail sector.

What we offer…

• Meal allowance on the Dá Card;

• Telecommunications plan with voice, data, and equipment (for permanent employees);

• Flex it Up Program – extra days off, unpaid leave, flexible work model (when applicable);

• Health and life insurance (for permanent employees), with the option to extend health insurance to family members under advantageous conditions;

• Flexible benefits program (when applicable);

• Onboarding plan and initial training, continuous learning platform, and financial literacy program;

• School awards and merit scholarships for employees’ children (regular and inclusive education), as well as holiday programs during school breaks;

• Newborn welcome kit;

• Internal mobility programs to promote talent;

• Flu vaccine, including administration (voluntary participation);

• Somos Sonae Program, providing psychosocial, financial, and legal support to employees;

• Ergocoaching sessions;

• Mental health promotion programs and nutrition consultations;

• Discounts and partnership program with more than 300 leading brands;

• Free coffee and fruit available at the workplace;

• Competitive salary.

BETTER TOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment built on the richness of diverse profiles and focused on individuality, ensuring that everyone feels respected, valued for their skills, and confident in the organization.