We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.

Wells is the largest retail brand in Portugal in the Health, Optics, Audiology, Well-being, and Beauty segments. It has over 300 stores across the country and offers a wide range of products and services. A Portuguese brand, made with the best of each person who composes it, full of energy, passion, and a desire to continue growing.

So, if you want to be part of this team and take on new challenges, we are looking for you!

We are looking for a CRM Trainee to join our Costumer Experience team, in Carnaxide, and we believe we will be #betterwithyou!

We count on you to…

• Collaboration in defining a customer engagement plan throughout their lifecycle;
• Creation and launch of direct campaigns to customers (SMS and email);
• Implementation of communication journeys in a marketing automation tool (Salesforce Marketing Cloud);
• Proposal of new communication dynamics;
• Management of the communications budget;
• Monitoring and analysis of communication results;
• Working with multidisciplinary teams: marketing, sales, e-commerce, design, among others.

 
So, bring with you…

• Background in Management, Marketing, or Communication – A background in these areas provides a fundamental understanding of the strategies and practices that guide effective engagement plans aligned with objectives;
• Knowledge of Marketing Automation tools (experience with Salesforce Marketing Cloud is a plus) – Familiarity with tools allows for the effective creation and management of communication journeys, optimizing the customer experience and improving campaign results;
• Ability to analyze and interpret campaign performance – The ability to analyze and interpret campaign results is essential for the continuous adjustment of CRM strategies, allowing for the identification of what is working and what needs improvement, ensuring that communication efforts are always optimized;
• Organizational skills and interest in orchestrating processes with multiple teams – Collaborating with departments such as marketing, sales, e-commerce, and design, strong organizational skills facilitate effective communication, ensuring that everyone is aligned and that campaigns are executed cohesively.

 
What you will find…

• Collaborative work environment;
• A dynamic team;
• Career progression and internal mobility opportunities;
• A cohesive and leading company in the retail sector.

 
What we have for you…

• Meal Allowance in cash or in Dá Card (whichever is more advantageous for you);
• Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
• Internal Mobility Programs for the promotion of talent
• Flu Vaccine including its administration (voluntary participation)
• Somos Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace.

 
#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:

We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.