We are a company made of people and for people. With a solid and inclusive foundation, MC focuses on people to make life simpler for customers, employees, and community members. We create value with everyone’s contribution, we innovate at every step, and we lead closely, paying attention to each person’s qualities and needs. We have different stories and different ideas, but we share the desire to grow and become the best version of ourselves. Everything we are, we achieve together. And there is nothing more inspiring than that.

So, if you want to be part of this team and take on new challenges, we are looking for you!
 
We are looking for an Costumer Experience Specialist to join our  Costumer Management Wells team, and we believe we’ll be #betterwithyou.
 
We count on you to:

• Coordinate the NPS and Customer Satisfaction initiatives for the Wells brand;
• Critically analyze response data, identifying patterns, trends, and deviations;
• Interact with business teams to gather qualitative insights that help explain quantitative results;
• Create action plans together with business teams to improve the Customer Experience;
• Identify improvement opportunities along the customer journey;
• Organize workshops and reflection sessions focused on the Customer;
• Participate in Customer Transformation projects;
• Define personalized communication journeys based on Customer profiles, using marketing automation (Salesforce Marketing Cloud);
• Work closely with the Customer Service, CRM, and Data Analytics teams. 

So, bring with you…

• Higher education, preferably in Management or Marketing;
• 4-5 years of experience in Customer Experience, Market Research, Marketing, CRM, or Consulting;
• Knowledge of Excel and user-level proficiency with Office 365 tools;
• Experience with Salesforce Marketing Cloud and Qualtrics is a plus. 

What you will find…

• Collaborative work environment;
• A dynamic team;
• Career progression and internal mobility opportunities;
• A cohesive and leading company in the retail sector.

 
What we have for you…

• Meal Allowance in cash or in Dá Card (whichever is more advantageous for you);
• Telecommunications Plan with voice, data, and equipment for permanent employees;
• Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model (when applicable);
• Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members with advantageous conditions;
• Flexible Benefits Program;
• Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
• Flu Vaccine including its administration (voluntary participation)
• We Are Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace;
• Competitive Salary.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.