Universo is a leading financial institution in Portugal’s consumer finance sector, serving over 1 million customers. Our mission is to transform the way families manage their finances through simple, innovative financial solutions that make a positive impact on their everyday lives.

Our clients are the stars that set our course and make our work shine.

Want to be part of our Universe?

We are looking for a Regulatory Compliance Advisory to support regulatory compliance oversight, reporting, and governance across the organization. 

Key Responsibilities

Monitor and Ensure Compliance

• Continuously monitor compliance with regulatory requirements and internal policies
• Identify and address compliance gaps and deviations before they become critical
• Ensure the institution remains aligned with applicable legal and regulatory obligations

Communicate and Promote Alignment

• Communicate regulatory requirements to internal stakeholders and business areas
• Provide clarification and guidance on compliance-related matters
• Promote a strong compliance culture across the organization

Reporting and Documentation

• Prepare accurate and timely regulatory reports
• Maintain complete, organized, and auditable records
• Provide evidence of compliance to auditors and regulatory authorities

Analyse and Improve Processes

• Identify gaps and improvement opportunities within compliance processes
• Recommend and support continuous improvement initiatives
• Contribute to governance and compliance innovation projects

Complaints Management Oversight

• Monitor the complaints management process, with particular focus on regulatory complaint handling and response processes
• Ensure responses to Regulators meet required quality and compliance standards
• Identify patterns and root causes within complaints received and drive corrective actions to address them
• Identify training needs among stakeholders involved in the complaints management process

If you have

• A bachelor’s degree in Law
• Strong organisational and prioritisation skills
• Strong written and verbal communication skills in both English and Portuguese
• A continuous learning mindset
• Attention to detail, rigour, and discipline

If you are

• Ethical and guided by high standards of conduct
• Committed to protecting and enhancing the institution’s reputation
• Driven by continuous improvement and operational excellence

What we offer

• 2700€ gross salary plus additional relevant benefits
•  Flextime and a hybrid working model, with three days in the office (Lisbon or Maia) and two from home, enabling a better work-life balance.
• A collaborative and cross-functional environment

We aim for greatness and boldness. We want to achieve the extraordinary, bringing your full self to what you do.

If you believe you can be a part of our Universe, please submit your CV.

Diversity & Inclusion

We are committed to fostering an inclusive workplace where everyone feels respected, valued, and given equal opportunities to thrive. We believe diversity drives innovation and strengthens teams. All applications will be considered fairly and based on merit, regardless of gender, age, background, identity, or personal circumstances.

Data Privacy

Your privacy matters to us. Any personal data shared will be used solely for recruitment purposes, handled confidentially, and processed in accordance with GDPR regulations.

For more information, please contact peopleculture@universo.com.